Today’s contact centers are strategic assets that help brands build more valuable relationships with their customers. Regardless of the stage or
size of your contact center, it must adapt to business changes on-the-fly, scale up and down on demand, and change routing and messaging strategies in the middle of the day. And it needs to do this with an eye towards operational efficiency and performance metrics that assure service levels are met and quality customer service is never sacrificed.
Transera’s cloud-based contact center implementations don’t just connect callers with agents — they connect the caller with the right agent, with the right messages and context, at the right time.
Whether the data is coming from Transera systems, or your existing CRM, ACD, IVR or Omni-channel infrastructure, we can help you leverage that data to manage service levels, improve operational efficiency and increase sales, retention, first call resolutions and customer satisfaction.
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